Terms & Conditions

By purchasing a product and/or support from Zane Matthew, Inc., you confirm that you have read, understood and agreed to the terms of use described below.

LICENSING

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and themes. After one year, license keys may be renewed at a 30% discount from the purchase price of a new license.

  • Single site*
  • 2-5 sites
  • 5-25 sites

*Note: If you are using your product(s) with WordPress Network/Multisite you will need one license per site in order to access support and software updates.

Zane Matthew, Inc. plugins and themes are released under the GNU general public license.

SOFTWARE UPDATES

Updates are included for free for one year. If you have a valid and active license key, and your product(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your product(s) does not support automatic upgrades, then updates can be downloaded from your account page.

SUPPORT SERVICES

Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, purchase Zane Matthew, Inc. support access, or purchase a new license for the product(s) you wish to get support for.

REFUNDS

If you have problems with your product(s) or are not satisfied, we will be happy to provide a full refund within 7 days of the original purchase. After 7 days, no refunds will be given.

Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. Note: refunds will not be granted if you simply decide not to use the purchased product(s) or are unable to customize the product(s) beyond its intended use. We stand behind our product(s) and will assist you in solving any problems you may have, but we also expect you to adequately understand what you are purchasing and why. If you have questions regarding customizing existing product(s) please contact us.

COMPATIBILITY

Zane Matthew, Inc. product(s) are guaranteed to run on the latest stable version of WordPress and are not guaranteed to run on previous versions of WordPress. Zane Matthew, Inc. reserves the right to reject support requests for problems that occur after an product(s) has been modified or third party plugins have been installed. Our product(s) have been tested to work on the latest Chrome, Firefox, Safari and Internet Explorer (IE) 9+ and above web browsers.

WARRANTY

You (the “Customer”) expressly agrees that use of all Zane Matthew, Inc. product(s) is at Customer’s sole risk. Neither Zane Matthew, Inc., its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that Zane Matthew, Inc. product(s) will not be error free; nor do they make any warranty as to the results that may be obtained from the use of the products or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Zane Matthew, Inc. product line, unless otherwise expressly stated in this contract.

Under no circumstances, including negligence, shall Zane Matthew, Inc. its offices, agents or any one else involved in creating, producing or distributing Zane Matthew, Inc. product(s) be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Zane Matthew, Inc. product(s); or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Zane Matthew, Inc. records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content, and product(s) available for download from Zane Matthew, Inc.

Not withstanding the above, Customer’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Customer paid during the term of this contract and any reasonable legal fee and court costs.